Returns & Exchanges

At One, we want you to love your home; if a piece isn't the perfect fit, you can return most items within 30 days of delivery for a full refund or exchange. We strive to make the return process as seamless as the rest of your shopping experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging to ensure they remain protected during transit back to our warehouse.

• 3.
  Print and Attach Label

  Download and print your prepaid shipping label from the portal and securely attach it to the outside of your box.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; once we receive and inspect the item, your refund will be processed within 5-7 business days.