Frequently Asked Questions

Everything you need to know about bringing 'One' into your home.

What is the estimated delivery time for furniture items?

Standard shipping typically takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure safe handling and assembly.

What is your return policy for home decor?

We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or final sale items are not eligible for return.

Do you offer international shipping?

Currently, One ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support international orders in the near future.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your shipment's progress in real-time.

Are your wood products sustainably sourced?

Yes, we are committed to sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring it comes from responsibly managed forests.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.